Technology Services

Buying the right hardware solves half the problem. The other half is keeping dozens or thousands of scanners, printers and mobile computers configured, monitored and working across every site you operate — and that's where most in-house IT teams run out of time.

Our Managed Services team takes that ongoing responsibility off your plate: we track the health of every device we look after, step in before a failure becomes downtime, and keep a paper trail of what changed and when, so your estate stays predictable instead of reactive.

A technology refresh rarely fails because of the hardware — it fails because nobody worked out how three hundred devices would actually get configured, shipped and handed over on the day. Professional Services is the planning and project layer that sits ahead of a deployment.

We work alongside your internal team, not instead of it: scoping the solution, provisioning devices ahead of go-live, and structuring the rollout so it lands on schedule whether you're equipping one warehouse or fifty retail sites.

When a scanner won't pair, a printer won't calibrate, or a mobile computer keeps dropping its connection, the fastest fix usually comes from someone who's already seen the same fault on the same model — not a first-line script reading back a manual.

Our Technical Support team troubleshoots hardware and the applications running on it, escalating into our repairs centre directly when a fault turns out to be physical rather than a configuration issue.

A failed printhead or a cracked scanner housing doesn't automatically mean the device is done. Most of the faults we see are repairable, and replacing a unit outright is usually the more expensive option once you compare it against a proper repair.

Our repairs centre diagnoses the fault first and tells you what it'll cost before any work starts — no surprise invoices, and no guessing whether a repair is worth it.

Not every requirement justifies buying hardware outright — a seasonal peak, a stock-take, a pilot before a wider rollout, or covering equipment that's away for repair. Renting gets the same equipment in front of your team for exactly as long as you need it.

Rental units are the same product ranges we sell, tested and configured before dispatch, and collected again once your rental period ends — no depreciation to account for, no unit sitting unused in a cupboard afterwards.

The wrong label stock or ribbon combination causes more print-quality problems than the printer itself usually gets blamed for. Getting labels, ribbons and tags matched correctly to your printer and application is as much a part of a reliable barcode workflow as the hardware.

We supply standard stock sizes for same-day dispatch alongside fully custom label and RFID tag manufacturing, so a non-standard size, material or adhesive doesn't mean a compromise.